Privacy Policy

Last Update: November 2020

FIRST AID LIFE LINE, is aware of the importance of data protection, as well as the privacy of the user and therefore, has implemented a data processing policy aimed at providing maximum security in the use and collection thereof, guaranteeing compliance with current regulations on the matter and configuring said policy as one of the basic pillars in the entity's lines of action. Therefore, FIRST AID LP, insists on the mandatory reading of its "Privacy Policy".

By accepting this Privacy Policy, the user gives his informed, express, free and unequivocal consent for the personal data he provides through the website (hereinafter, the “Website"). Are treated by FIRST AID LIFE LINE.


The data processed in this form will be processed by:



Dirección: Guanajuato 224, despacho 801-802,

Col. Roma, Cuauhtemoc, C.P. 06700, CdMx. Mexico.

Telephone +52 1 55 5941-5140


We want to inform you that the purpose of the data collected is the management of users of the website, as well as the management of electronic communication. It is governed by (Federal Law on Protection of Personal Data Held by Private Parties) and other regulations in force at all times, and ensures the correct use and treatment of the user's personal data. On the Website we will treat your information to:

• Manage your registration as a registered user on the Website.

• Manage the contracting of products that you make through the Website

• Manage email communications with interested parties.

• Making a budget adjusted to your needs.

• Carry out the company's selection processes.

• Periodically send our electronic newsletters with offers, promotions and news related to our Website.

• Carry out anonymous statistical reports regarding access habits and the activity carried out by users on the Website.

• Comply with the legally established obligations.

LEGITIMACY: Consent given by ticking the corresponding check box. Your personal data will be treated on the basis of our privacy policy.

RIGHTS: You can access, rectify and delete your data, limit or oppose its processing, right not to be subject to automated decisions, as well as to obtain clear and transparent information about the processing of your data, as explained in the additional information.

LEGITIMATION: Consent granted by checking the corresponding checkbox. Your personal data will be treated based on our privacy policy.

From FIRST AID LIFE LINE, we make every effort to comply with data protection regulations; since it is the most valuable asset for us. However, we inform you that in case you understand that your rights have been undermined, you can file a complaint with the National Institute of Access to Information and Personal Data (INAI) and you can learn more about it on their website

From FIRST AID LP, we make every effort to comply with the data protection regulations; since it is the most valuable asset for us. However, we inform you that in case you understand that your rights have been impaired, you can file a claim with the National Institute for Access to Information and Personal Data (inai) and you can learn more about it on its page www.

REFUSAL TO GRANT CONSENT: Failure to enter the data that is marked as mandatory in the form will result in your request being neglected.


The personal data that you provide us will be kept as long as the current commercial relationship is maintained. You can always exercise the rights recognized by current regulations by contacting us through the means that is most comfortable for you. However, we inform you that we will periodically review our systems to proceed to eliminate data that is not legally necessary.


According to the purposes of collecting our data, the processing of your data is necessary to:

1. Manage the commercial relationship that you have signed and contracted with us.

to. Execution of a contract

b. Consent of the interested party

2. Making a budget adjusted to your needs.

to. Consent of the interested party

3. Manage email communications with interested parties.

to. Consent of the interested party

Likewise, all the data collected is necessary for the provision of the service. However, data that is not marked with an asterisk (*) will be optional. In the event that the mandatory data were not provided, the Website will not be able to provide the contracted service.


To which recipients will your data be communicated?

We may share your personal information within our corporate group, including with our subsidiaries and divisions, all of which may use your information for the purposes set forth herein.

We may share your personal information with service providers that perform services on our behalf. For example, we may contract with other companies to handle payment processing, to provide data storage, to host websites, to fulfill orders and shipments, to assist in direct marketing, to conduct audits, etc. . Those companies will be allowed to obtain only the personal information they need to provide the service. They are required to keep the information confidential and are prohibited from using it for any other purpose.

Information about our clients, including personal information, may be disclosed as part of any merger, acquisition or sale of the company and / or its assets, as well as in the unlikely event of insolvency, bankruptcy or suspension of payments, in which personal information would be transferred as one of the business assets of the company. We will notify you of such an event as described in the "changes to this privacy policy" section below.

We reserve the right to disclose your personal information if required to do so by law, or if we believe in good faith that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property, or safety of our company, employees, customers or the public.


How have we obtained your data?

The personal data used by the Website come from the interested party.

The Categories of personal data that are treated:

Identification data

• Name

• Surnames

• Company name

• Specialties

• Postal addresses

• Telephone

• Email addresses


ARCO rights: A) access: know specific information that the person in charge has in her possession; B) rectification: request the rectification of personal data in case they are not updated, are inaccurate or incomplete, to exercise this right, the documentation that proves the requested rectification according to the personal data must be delivered; C) cancellation: blocking and subsequent elimination of personal data from our databases when it considers that it is not being used properly or for the purposes that gave rise to the legal relationship; D) opposition: oppose the use for specific purposes of your personal data. The exercise of any of the arc rights does not prevent the exercise of any other right. For the exercise of any of the arc rights, the owner or her legal representative may request an arc rights exercise format at the email address, hereinafter the "format". Said form must be filled out, signed and returned to the same email address accompanied by the documentation indicated below, which must be sent for evaluation scanned and legible, so that the person in charge can carry out the authentication of the holder who requires to exercise their arch rights: a) valid official identification of the holder will be valid one of the following documents: credential of the National Electoral Institute, passport issued by the Ministry of Foreign Relations, national military service card or professional certificate). b) In cases where the owner exercises his arch rights through a legal representative, in addition to proving the identity of both (owner and legal representative), a legible copy of the power of attorney must be sent to the aforementioned email address. notarial or broker granted to the legal representative, or, where appropriate, power of attorney signed before two witnesses or statement in attendance of the owner by which powers are granted to carry out this procedure before the person responsible. c) If you want to exercise the right of rectification, the owner or her legal representative must send to the address email, the documentation that supports your request. The person in charge will notify the owner within a maximum period of 20 (twenty) business days from the date they receive in the email, the response to their request for access, rectification, cancellation or opposition, if The request was presented by the owner or by the person in charge, it was appropriate. The result of the resolution will be effective within 15 (fifteen) business days following the date on which the response is communicated; The person in charge may extend this term up to 20 (twenty) more business days, when the case warrants, after notifying the owner of said situation. The resolution adopted by the person responsible will be communicated to the owner through one of the channels chosen by the latter (branch, email), which are mentioned in the format that is sent by the owner to the person in charge by email. In the cases in which the owner wishes to revoke the authorization granted to the person in charge of the personal data provided, he or she must make the corresponding request in the same terms established in this privacy notice to exercise their Arco rights. The delivery of personal data will be free after proof of your identity before the person in charge; by exception, in those cases in which, derived from the owner's particular request, justified shipping costs are generated by the person responsible; and where appropriate costs for the reproduction or for the generation of copies or other formats that have as a reason to attend the request of the owner, the owner must pay, in the cases in which it warrants, said expenses to the person responsible, a situation that will be previously reported to the holder. If the same person, either by himself as the owner, or through a legal representative, reiterates his request to provide personal data in a period of less than twelve months from the last delivery of information, the person in charge may request the owner or your legal representative, the payment of the costs of reprinting said information, which will not be for any reason greater than three days of the general minimum wage in force in Mexico City. In the event that there are substantial modifications to this privacy notice that motivate new consultations, the charge for reprints referred to in this paragraph will not proceed. In those cases in which the owner wishes to exercise the right of access to his personal data, the requested information will be provided through the means that he has chosen in the application format for the exercise of Arco rights. In the event that the person in charge does not have personal data of the requesting owner, they will be informed by the means through which they made the request. For any questions or clarification regarding the procedure and means to exercise your Arco rights, please send an email to the address In the event that the owner revokes the authorization granted to the person responsible for the processing of their personal data for any of the purposes identified as primary in number 4 of this privacy notice, said revocation may imply the suspension of the services provided by the person responsible. in order to comply with current legal provisions or internal policies of the person in charge.


Cookies are the technical means for "traceability" and monitoring of navigation on web pages. They are small text files that are written on the User's computer. This method has implications on privacy, so the Website informs that it may use cookies in order to compile statistics on the use of the website, as well as to identify the User's PC, allowing it to be recognized on future visits. In any case, the user can configure their browser to not allow the use of cookies when visiting the website.

FIRST AID LIFE LINE is aware of the importance of data protection, as well as the privacy of the user and therefore insists on reading the Cookies Policy of our website.


One of the purposes for which we treat the personal data provided by users is to send electronic communications with information regarding offers, promotions and / or relevant news for users.

Whenever we make any communication of this type, it will be directed solely and exclusively to those users who have previously and expressly authorized the receipt of them, either at the time of registration on the Website or later.

In accordance with the provisions of the applicable Legislation, in the event that the user wishes to stop receiving commercial or promotional communications from FIRST AID LP, they can request the cancellation of the service by sending an email to the following email address: support @, or through the links provided in this regard in the communications sent by the Website.


Our website, (hereinafter: "the website") uses cookies and other related technologies (for convenience, all technologies are called "cookies"). Cookies are also placed by third parties that we have hired. In the following document we inform you about the use of cookies on our website.

What are cookies?

A cookie is a small simple file that is sent together with the pages of this website and that your browser stores on the hard drive of your computer or other device. The stored information may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

What are scripts?

A script is a piece of program code that is used to make our website work correctly and interactively. This code runs on our server or on your device.

What is a webbeacon?

A web beacon (or pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic. To do this, user data is stored.


When you visit our website for the first time, we will show you a pop-up window with an explanation about cookies. By clicking on "All cookies", you authorize us to use all cookies and plug-ins as described in the pop-up window and in this cookie statement. You can disable the use of cookies through your browser, but please note that our website may not function properly.


Technical or functional cookies

Some cookies ensure that some of the information on the Web Site is displayed correctly, and that your user preferences remain known. By selecting functional cookies, we make it easier for you to visit our Web site. This way, you do not need to repeatedly enter the same information. For example: The selected items will remain in your shopping cart until you have completed the checkout process.

Analytical Cookies

We use analytical cookies to optimize the website experience for our users. With these analytical cookies we obtain information about the use of our website. We ask your permission to place analytical cookies.

Advertising Cookies

We do not use advertising cookies on this website.

Social media buttons

On our website, we have included buttons to redirect users to FIRST AID LIFE LINE's social network accounts. This is in order to provide the visualization of the information contained.

Read the privacy statement of these social networks (which may change regularly) to read what they do with your (personal) data they process using these cookies. The data that is retrieved is anonymized as much as possible.

Rights with respect to personal data

You have the following rights with respect to your personal data:

- You have the right to know why your personal information is needed, what will happen to it and how long it will be kept.

- Right of access: You have the right to access your personal data known to us.

- Right of rectification: you have the right to complete, rectify, delete or block your personal data whenever you wish.

- If you give us your consent to process your data, you have the right to revoke such consent and to have your personal data deleted.

- Right to transfer your data: you have the right to request all your personal data from the data controller and to transfer it in its entirety to another data controller.

- Right to object: you can object to the processing of your data. We comply with this, unless there are justified grounds for the processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this cookie statement. If you have any complaints about how we handle your data, please do not hesitate to contact us. Similarly, you have the right to lodge a complaint with the supervisory authority.

Enabling/disabling and deleting cookies

You can use your Internet browser to automatically or manually delete cookies. You can also specify that certain cookies cannot be placed. Another option is to change your Internet browser settings so that you receive a message each time a cookie is placed. For more information on these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not function properly if all cookies are disabled. If you delete cookies from your browser, they will be placed again after your consent when you revisit our website.

Contact us

For questions and/or comments about our cookie policy and this statement, please contact us using the contact details below:


Guanajuato 224, despacho 801-802, Col. Roma, Cuauhtemoc, C.P. 06700, Mexico City, Mexico.

Telephone +52 1 55 5941-5140